Young America Blog » April 2015

Best Customer Service Award (again)!

Posted April 8th 2015 @ 8:25 AM by Danielle Farrow

We’re excited to announce that Young America Realty has won Best Customer Service for the 7th year in a row! And I, for one, am so proud to live and work with such a great company. Despite the fact that we have over 100 properties, Young America Realty still does a great job keeping up with each and everyone one of our tenants. No matter how big or small the issue is, they do the best they can to fix it as soon as possible. Whether it is a broken garbage disposal or a broken air conditioning unit it is taken care of quickly and efficiently.

Likewise, in the office we have a very friendly staff that is eager to assist tenants with their questions or concerns; we care about our tenants. We also do frequent giveaways to essentially “give back” to our tenants. It is very important to us to provide excellent customer service to ensure that when you choose to live with Young America Realty, you are making the right decision.

Another great aspect of Young America’s customer service is that, during office hours, they are often (though not always, depending on our availability) able and willing to come let you into your apartment when you get locked out; if we can spare a leasing agent to run the call instead of a maintenance person, we won’t charge for this service. There has been at least 3 times I have gotten locked out of my apartment in between classes and each time someone was at my apartment within no more than 15 minutes to let me in. As an employee now I can relate to those who call in, panicked that they won’t make it to their class because they have accidently locked themselves out of their apartment. I am always eager to get to them as soon as possible!

Overall, Young America Realty provides all of their tenants with outstanding customer service. From their maintenance help, to the friendly environment they maintain in the office they go above and beyond to keep their current tenants and future tenants satisfied. If you choose to rent with Young America Realty, I am confident you will not be disappointed!